Combining a desktop support solution with CPU’s
Help Desk is an excellent strategy to further reduce support costs.
The average cost of supporting a PC is $6,000 per year. In addition
to basic technical support fees, consider the hidden, or soft costs
associated with this support:
 Staff
productivity is reduced by frequent PC or network failures.- Senior staff gets distracted from their
real jobs while spending time supporting “the network”.
- Extended disruptions resulting from
unavailable technicians.
- Lost business from a disrupted workflow
due to a PC, server or network outage.
CPU’s Help Desk reduces your costs
by minimizing business interruption and providing a single point
of contact for all of your IT needs. Our skilled help desk associates
resolve a high percentage of incidents without ever dispatching
a technician - resulting in lower desktop support costs and downtime.
In those cases when a technician must be dispatched, help desk associates
significantly reduce time to repair through accurate advance problem
diagnosis.
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